LINETTELONDON adheres to transparent and customer-friendly return and refund rules, which comply with UK consumer protection laws. This policy clarifies the return qualification, process, time limit and refund rules of all our kitchen and dining products.
1 Return Eligibility & Time Limit
Customers can apply for return or exchange within 30 calendar days from the date of receiving the goods. The returned products must be in unused, unwashed, intact condition, with original packaging, labels and accessories complete, and can be resold normally. Products with artificial damage, scratch, stain, used traces or missing accessories are not eligible for free return.
2 Quality Problem Returns
If the product has quality problems such as manufacturing defects, functional failure, wrong delivery, missing parts or serious damage when received, please contact us within 48 hours after signing for the goods and provide relevant photos/videos proof. We will bear the return shipping fee and provide full refund, free replacement or partial compensation according to customer’s choice.
3 Non-Quality Returns
If you return the product due to personal reasons such as inappropriate style, dislike, or accidental wrong order, the product must meet the return conditions. The customer shall bear the return shipping fee. The original shipping fee paid for the order is non-refundable.
4 Refund Processing Rules
After we receive and inspect the returned goods and confirm that they meet the return standards, we will process the refund within 3-7 working days. The refund will be returned to your original payment account. The arrival time of the refund depends on the processing rules of your payment platform and bank.
5 Special Explanations
Customized products and clearance products are non-returnable and non-refundable unless there are serious quality problems. We reserve the right of final interpretation of all return and refund rules, and all services are implemented in accordance with UK consumer laws.