This Shipping Policy applies to all orders placed on the LINETTELONDON official Shopify store, specifying our order processing, shipping scope, delivery time, shipping fees and related rules.
1 Order Processing Time
All valid paid orders will be processed and arranged for shipment within 1-3 working days (UK local time, excluding weekends and public holidays). During peak shopping seasons or special promotional periods, the processing time may be slightly delayed, and we will update the logistics status in a timely manner.
2 Shipping Scope & Carriers
We mainly provide shipping services for the United Kingdom (including England, Scotland, Wales and Northern Ireland). We cooperate with official UK local logistics carriers to ensure stable and safe parcel transportation. For international orders, customers shall bear all local import duties, taxes and customs clearance fees incurred during transportation.
3 Delivery Time
UK domestic standard shipping: 3-7 working days after shipment. Remote areas may take 1-3 more working days for delivery. The delivery time is for reference only, and the specific time is subject to the actual logistics and local postal efficiency.
4 Shipping Fees
Shipping fees are calculated according to product weight, volume and shipping distance, which will be automatically displayed on the order settlement page. We will launch free shipping activities from time to time, and the free shipping rules shall be subject to the activity announcement on the store homepage.
5 Logistics Tracking & Undeliverable Parcel
After the parcel is shipped, we will send a logistics tracking number to your reserved email. Please check the logistics status in time. If the parcel is returned or undeliverable due to incorrect customer address, unreachable contact information or customer’s voluntary abandonment, the return shipping fee will be borne by the customer.
6 Damaged & Lost Parcel
If the parcel is lost or severely damaged during transportation, please contact us within 48 hours after receiving the parcel and provide photos and logistics proof. We will verify the situation and provide solutions such as resending or refunding according to the actual situation.